Order your copy of The Crisis Counselor audio book today. It includes four audiocassettes and more than five hours of crisis-management instructions, tips and case stories. It features the voice of the book's author, Jeffrey R. Caponigro.

The audio book features:

• The seven steps to effectively prepare for and manage a crisis;
• 10 crises that can happen in any business;
• 10 mistakes made most often by businesses when faced with a crisis;
• The 10 outcomes of a mismanaged crisis;
• Four benefits of a well-managed crisis; and, More than 20 examples of crisis situations with "lessons to be learned" for each.